Why buy from authorized dealers? #BuyAuthorized

At Thomastik-Infeld, your satisfaction and the quality of our string products are of the utmost importance to us. To ensure that you always receive the best possible product and service, we strongly recommend that you purchase our products either directly from our online shop or from one of our authorized dealers.

 

Guaranteed Original:

Buying from one of our authorized dealers ensures that you get only genuine Thomastik-Infeld products. Unfortunately, there are often counterfeit products on the market that are extremely difficult to distinguish from our own. Although they look so similar, these counterfeits do not offer the Thomastik-Infeld quality you expect and can significantly impair your instrument’s performance.

 

Expert advice and service:

Our authorized dealers provide expert advice that ensures you get exactly the right product to meet your needs. When you “Buy Authorized,” you can rest assured that you’ll get tailored customer support and a product that suits you perfectly.

 

New products:

Purchasing from authorized dealers or our online shop is the only way to guarantee access to our latest products and our generous return policy.

 

Generous return policy:

Only products that were purchased from one of our authorized dealers are eligible for our quick, straightforward claim processing in case you have any issues. Please note that we only process warranty claims for products purchased from one of our authorized dealers. Unfortunately, we cannot accept and process returns for products purchased through other platforms or from non-authorized dealers, as we are not the contracting party in these cases. In such instances, we ask you to get in touch directly with the seller from whom you purchased the product. When you “Buy Authorized,” you ensure that you can rely on the quality of your product — without compromise.

 

Risks of purchasing from unauthorized (online) sellers:

While some unauthorized dealers may offer our products at lower prices, we would like to remind you that these products may not be of the quality that you expect from Thomastik-Infeld. Counterfeits and low-quality products are a real problem, and only when you buy from authorized dealers can you ensure that you are getting a genuine product — and that you get what Thomastik-Infeld stands for: the highest quality.

 

 

Summary: “#Buy Authorized” for peace of mind

Please keep the following points in mind to ensure that you receive an original product:

1. Buy from authorized dealers: Make sure to buy from our official resellers or directly from us.  You can find Thomastik-Infeld resellers using our store locator.

2. Thomastik-Infeld security label: Some of our products feature a security label. You can learn more about exactly what to look for on our info page.

3. Price: If the price is significantly below the usual market price, the product may be a counterfeit.

 

 BACK